Privacy policy

Who is responsible

Stride Sales is a fractional sales leadership practice operated by Michaël Laguë, serving Toronto and Montréal. Michaël Laguë is the person responsible for the protection of personal information. Questions or requests about personal information: michael@stridesales.ca.

What is collected

• When someone sends a written enquiry, Stride Sales collects their name, email address and consent choice. They may also provide their company, telephone number, situation, preferred language and a description of their sales challenge. Stride Sales also receives the language of the form page and, when present, campaign tags from the link they used.
• Booking: name, email address and the details entered when a call is booked through HubSpot.
• Email: the content of messages sent to Stride Sales.
• If the link used to visit the website contains campaign parameters (UTM source, medium, campaign, content or term), those parameters may be included when the visitor submits a written enquiry. Stride Sales does not use this feature to record the referring page, the landing-page address or browsing history.

Stride Sales does not ask for sensitive information through the site.

Why it is collected

Only to reply to an enquiry, book and hold a call, assess whether Stride Sales can help, and follow up on that conversation. Personal information is not sold or rented. Marketing emails are sent only with express consent, in line with Canada’s Anti-Spam Legislation, and each one includes an unsubscribe link.

Consent

The contact form asks for consent before submission. A visitor can withdraw consent at any time by writing to michael@stridesales.ca.

Who has access

Access is limited to Michaël Laguë and the service providers needed to run the practice. Stride Sales uses HubSpot for meeting bookings and contact records, Google Workspace for business email, and Netlify to host the website and store written-enquiry form submissions. Netlify also sends email notifications about those submissions. These providers may store or process information outside Québec and outside Canada, including in the United States. As Québec law requires, Stride Sales is responsible for ensuring that personal information communicated outside Québec is adequately protected.

Cookies

The Stride Sales website does not currently set its own cookies or use advertising or website-wide analytics trackers. If a visitor arrives through a link containing campaign tags, the site temporarily keeps those tags in browser session storage during the visit so they can be included in a submitted enquiry. Visitors choosing to book a meeting are taken to HubSpot’s separate scheduling pages, where HubSpot may use its own cookies under its policies. If analytics or advertising tools are added, this policy will be updated and consent requested first.

How long it is kept

For enquiries that do not lead to an engagement, Stride Sales retains personal information for no more than two years after the last contact, unless applicable law requires a different period. Stride Sales then securely deletes or anonymizes it, including copies held in Netlify Forms, its email records and HubSpot where applicable. Information about clients is kept for the length of the engagement and as long as records must be kept by law.

Rights

Anyone can ask to see the personal information held about them, have it corrected, withdraw consent, or ask that it be deleted. Requests go to michael@stridesales.ca and receive a written answer within 30 days.

Security and incidents

Stride Sales uses access controls and reputable providers to protect personal information. If a confidentiality incident presents a risk of serious injury, the affected people and the relevant privacy authority are notified.

Complaints

A concern not resolved with Stride Sales can be brought to the Commission d’accès à l’information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Changes

This policy is updated when practices change. The date at the top shows the latest version.